Shipping policy

Shipping Policy

Thank you for shopping with SnuggyTail.

Processing Times

Orders are typically processed within 1–3 business days after payment has been received. During busy periods, processing times may be slightly longer.

You will receive a confirmation email once your order has been dispatched.

Shipping Destinations

At this time, we only ship within the United Kingdom.

Delivery Options

Estimated delivery times:

Standard Delivery (£2.99): 3–5 business days
Express Delivery (£3.99): 1–2 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by:

Royal Mail or other delivery carriers
Severe weather conditions
Public holidays
Events outside our reasonable control

Incorrect Addresses

Please ensure your shipping address is correct before placing your order.

We cannot be held responsible for orders shipped to incorrectly entered addresses.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at contact@snuggytail.co.uk and we will work with you to resolve the issue.